Quality Management

Quality management stems from the status of BSU as a non-state higher education institution and from the university's mission to prepare competitive specialists with high qualifications and qualities for rapid professional realization and development in a dynamic and globalizing environment.

Burgas Free University is currently in the process of working and certifying according to the ISO 9001:2015 standard, preparing for certification all main activities and areas: education of students in bachelor's, master's and doctoral degrees, qualification activities, research activities and international activities.

Quality objectives

• To offer specialties with high and sustainable demand, by reacting proactively to emerging trends in the labor market.
• To orient training towards the requirements of practice, by developing lasting relations with business, professional organizations, governmental and non-governmental institutions. 
• To guarantee the interests of students by providing opportunities for choice, representativeness, mobility and expression. 
• To develop and improve its activities by building a rational system for quality measurement and control. 
• To offer a socially acceptable price for education by implementing mechanisms for effective resource management. 
• To incorporate the educational process into European values ​​and standards by integrating with other academic institutions for exchange of experience and joint projects.  
• To direct scientific research activities towards problems of significance to public practice, by building a competitive environment for stimulation and funding. 
• To maintain an optimal level of academic staff, by upholding institutional criteria for selection, attestation and scientific development. 
• To impose high standards for work and communication, by providing a modern material and technological environment.  

Quality management methods and processes

• Annual surveys are conducted among prospective students, students, graduates, lecturers and employers regarding individual quality parameters.
• Through systematic internal and external audits,  all main, auxiliary and service activities  and structural units are monitored.
• The results of the audits and surveys are analyzed at the management levels in BSU and the actions taken and their results are registered through a decision control system.
• Regular and planned trainings are conducted for lecturers and employees  according to specific goals of BSU, needs identified during monitoring, etc.  
• Annual evaluation and certification of all lecturers and employees is carried out in accordance with the quality objectives and the defined standards for work at BSU.

Surveys conducted

• Among prospective students regarding their motives and expectations;
• Among BSU students to assess the quality of teaching and the lecturer; 
• Among students to assess the course of study;
• Among students for administrative services and information provision;
• Among graduates of BSU educational programs regarding the curriculum;
• Among BSU graduates for professional realization and career development;
• Survey among employers for assessment of competencies;
• Survey among lecturers. 

Plans and reports for internal quality audits

Contacts